We all hope that events run smoothly yet we work with an unpredictable element – people. Hence, no mater how well an event is planned or produced, when music, alcohol, large crowds and emotions combine, the result can be explosive. And, even when you least expect it.
Event organisers can create the most detailed event plans but, as experienced professionals, we know that the very best laid out plans do not always run without issue.
A community fete, football match, music event or store opening are all open to health and safety issues, matters of public disorder and incidents of violence. This statement is not meant to alarm, nor are we saying that the above will happen at every event, but whilst the majority of events pass without incident, you must prepare for every eventuality.
Organisers should be aware that it is now national policy for police forces to recover police costs & in some cases Police may not supply resources to events if budgets dont allow and in some cases they will not police your event and crowds for free. Response teams are more cost effective, and as a result, the use of trained and SIA licensed response operatives by event organisers has increased. Trained and experienced response teams work both covertly and overtly with the highest levels of professionalism and integrity alongside security, stewarding and crowd management teams to deal with health and safety issues that may arise. While it is perceived that event safety stewards are in place and employed to deal with outbreaks of disorder, this is not the case. The Private Security Industry Act 2001 states that by law only licensed door supervisors should deal with outbreaks of crime or disorder, and while most licensed door supervisors are able to defuse high risk conflict they are not always best placed, trained or qualified to deal with such situations.
Training, Appearance & Skill Counts
Response Team Operatives must be customer and visitor-friendly, approachable, have excellent communications skills and be able to meet and greet your customers or guests. But these staff members also have to firm and authoritative when necessary. At the same time, a Response Team Operative must also be able to professionally handle high risk conflict situations, diffusing a scenario before it escalates and restraining persons when required.
Today’s door supervisors must be good communicators and presentable with qualifications in:
- NVQ Level 2 in Door Supervision
- Customer service (Level 2 NVQ) Communication
- Conflict management (Level 2 City and Guilds)
- Problem solving
- Crowd management/Spectator safety (Level 2 and 3 NVQ)
- First aid (Basic and First Aid at Work)
- Physical intervention (Level 2 City and Guilds)
- Physical Restraint (Level 2BTEC)
- Searching (Level 2 NVQ)
- Health and safety (Level 2 NVQ)
- Supervisory skills (Level 3 NVQ)
In addition to the above, all Achilleus door supervisors have a working knowledge of risk management, law and prevention of terrorism. These skills and others can be expected of an Achilleus door supervisor.
Screening & Vetting Policy
All Achilleus personnel are all screened to the highest industry levels & beyhond. Our SIA licensed door supervisors are professional, highly trained and screened to a 10-year standard in line with BS 7858:2012.
Achilleus can provide highly trained, professional and experienced response team operatives that work within the law to deal effectively with issues or incidents before they escalate. As an organiser you have a responsibility to ensure that you have planned and are prepared for the unexpected. We can help you do that by supplying the right staff for your event. For full details of our vetting and screening policy, please Click Here.